with GBS Solutions
Support
At GBS, we know that a solution is only as good as its support. This is why we provide comprehensive, professional support services that assure you of having made the right decision after your purchase.
Our competent specialists lend their assistance with practical support and consultations.
Our multilevel support services can be reached via phone, email and our website. If you have a current maintenance agreement, we are happy to help.
If you do not have a current maintenance agreement, our sales team would be happy to speak with you to address your needs.
Latest support information
Note
Due to the switch to a new server for pattern and engine updates, the IP address for updater.gbs.com will change from 217.160.178.186 to 212.227.193.175 on Wednesday, 12. April 2023. Action is only required if you use a rule based on the IP address instead of the URI for updater.gbs.com in your firewall.
Note
Microsoft has discontinued the use of Azure Active Directory Graph on June 30, 2022.
As of iQ.Suite Microsoft 20.1 Azure AD Graph in iQ.Suite will be completely converted to Microsoft Graph.
Note
The download URL for pattern and engine updates has changed for the Avira Scan Engine. The new URL is: http://updater.gbs.com/savapi64.
Note
The Microsoft Access Database Engine (AccessDatabaseEngine_X64.exe) is installed in the iQ.Suite Setup. If an error occurs during the installation and the database engine is not installed correctly, it is possible to install this engine separately afterwards.
Solution
Microsoft Access Database Engine
Download the installation file from the following link:
https://www.microsoft.com/en-us/download/details.aspx?id=13255
Please download the 64-bit version.
For installation: Open a Windows command prompt or PowerShell, change to the folder in which the setup is saved and start the setup with the following command line:
AccessDatabaseEngine_X64.exe /quiet
iQ.Suite for Microsoft/SMTP uses the SMTP Server of the Windows Server operating system as email server. To manage the SMTP Server, the Management Console of the Internet Information Services (IIS) 6.0 is used. If using Windows Server 2022, the IIS 6.0 Management Console may crash in certain cases. For this reason, we cannot support iQ.Suite on Windows Server 2022 even though iQ.Suite itself runs on Windows Server 2022
Hotline iQ.Suite, GBS Workflow Manager, CRM & Permessa
Monday to Friday: 8:00 a.m. to 6:00 p.m. (CET)
+49 1806 490111
hotline@gbs.com
Teamviewer Quick Support
Here you will find our free Quicksupport module with which we can help you in case of support.
New versions and updates
Registered users can download updates of our products in the Download section
