with GBS Solutions
At GBS, we know that a solution is only as good as its support. This is why we provide comprehensive, professional support services that assure you of having made the right decision after your purchase.
Our competent specialists lend their assistance with practical support and consultations.
Our multilevel support services can be reached via phone, email and our website. If you have a current maintenance agreement, we are happy to help.
If you do not have a current maintenance agreement, our sales team would be happy to speak with you to address your needs.
Latest support information
Microsoft has discontinued the use of Azure Active Directory Graph on June 30, 2022.
As of iQ.Suite Microsoft 20.1 Azure AD Graph in iQ.Suite will be completely converted to Microsoft Graph.
The download URL for pattern and engine updates has changed for the Avira Scan Engine. The new URL is: http://updater.gbs.com/savapi64.
The Microsoft Access Database Engine (AccessDatabaseEngine_X64.exe) is installed in the iQ.Suite Setup. If an error occurs during the installation and the database engine is not installed correctly, it is possible to install this engine separately afterwards.
Microsoft Access Database Engine
Download the installation file from the following link:
Please download the 64-bit version.
For installation: Open a Windows command prompt or PowerShell, change to the folder in which the setup is saved and start the setup with the following command line:
iQ.Suite WebClient Error
After an update to iQ.Suite 19.0.2, the following error message may appear on the WebClient:
The cause of the message is a missing table in the web client configuration database.
To find out which is the web client configuration database, see
dynamic_configuration.xml in the section
On this SQL database please execute the script WebClient_Config_Update_19.0-19.0.3.sql
iQ.Suite for Microsoft/SMTP uses the SMTP Server of the Windows Server operating system as email server. To manage the SMTP Server, the Management Console of the Internet Information Services (IIS) 6.0 is used. If using Windows Server 2022, the IIS 6.0 Management Console may crash in certain cases. For this reason, we cannot support iQ.Suite on Windows Server 2022 even though iQ.Suite itself runs on Windows Server 2022