Privacy Policy

1. Data Protection at a Glance

General Information

The following information provides a simple overview of what happens to your personal data when you visit this website. Personal data is any data that can be used to identify you personally. Detailed information on the subject of data protection can be found in our privacy policy, which is provided below this text.

Data Collection on This Website

Who is responsible for data collection on this website?

The data processing on this website is carried out by the website operator. You can find the contact details of the operator in the section “Information on the Responsible Party” in this privacy policy.

How do we collect your data?

Your data is collected in part when you provide it to us. For example, this may include data you enter into a contact form.

Other data is collected automatically or with your consent when you visit the website through our IT systems. This primarily includes technical data (e.g., internet browser, operating system, or time of page access). This data is collected automatically as soon as you enter the website.

What do we use your data for?

Some of the data is collected to ensure the website is provided without errors. Other data may be used to analyze your user behavior. If contracts can be concluded or initiated via the website, the transmitted data will also be processed for contract offers, orders, or other service requests.

What rights do you have regarding your data?

You have the right to obtain, at any time and free of charge, information about the origin, recipients, and purpose of your stored personal data. You also have the right to request the correction or deletion of this data. If you have consented to data processing, you may withdraw this consent at any time for the future. Additionally, you have the right, under certain circumstances, to request the restriction of the processing of your personal data. Furthermore, you have the right to lodge a complaint with the competent supervisory authority.

For this and any other questions regarding data protection, you can contact us at any time.

Analysis Tools and Third-Party Tools

When you visit this website, your browsing behavior may be statistically analyzed. This is primarily done using so-called analysis programs.

Detailed information about these analysis programs can be found in the following privacy policy.

2. Hosting

We host the content of our website with the following provider:

External Hosting

This website is hosted externally. The personal data collected on this website is stored on the servers of the hosting provider. This may include, but is not limited to, IP addresses, contact inquiries, metadata, communication data, contract data, contact details, names, website access data, and other data generated through a website.

The external hosting is carried out for the purpose of fulfilling our contracts with potential and existing customers (Art. 6(1)(b) GDPR) and in the interest of providing a secure, fast, and efficient delivery of our online services by a professional provider (Art. 6(1)(f) GDPR). If consent has been obtained, processing is based solely on Art. 6(1)(a) GDPR and § 25(1) TDDG, to the extent that consent includes the storage of cookies or access to information on the user’s device (e.g., device fingerprinting) as defined in the TDDG. The consent can be revoked at any time.

Our host(s) will process your data only to the extent necessary to fulfill their service obligations and will follow our instructions regarding these data.

We use the following host(s):

VegaSystems GmbH & Co. KG
Halberstädter Str. 99
33106 Paderborn

Data Processing Agreement

3. General Information and Mandatory Information

Data Protection

The operators of this site take the protection of your personal data very seriously. We treat your personal data confidentially and in accordance with the legal data protection regulations and this privacy policy.

When you use this website, various personal data is collected. Personal data is data that can be used to identify you personally. This privacy policy explains which data we collect and how we use it. It also explains how and for what purpose this happens.

We would like to point out that data transmission over the internet (e.g., communication via email) may have security vulnerabilities. Complete protection of data from third-party access is not possible.

Information on the Responsible Party

The responsible party for data processing on this website is:

GBS Europa GmbH
Zur Giesserei 19-27B,
D-76227 Karlsruhe

Phone: +49 721 – 4901-0
Email: datenschutz@gbs.com

The responsible party is the natural or legal person who alone or jointly with others determines the purposes and means of processing personal data (e.g., names, email addresses, or similar).

Storage Duration

Unless a more specific storage duration is mentioned in this privacy policy, your personal data will remain with us until the purpose for processing the data no longer applies. If you submit a legitimate request for deletion or withdraw your consent for data processing, your data will be deleted, unless we have other legally permissible reasons for storing your personal data (e.g., tax or commercial retention periods). In the latter case, the data will be deleted once these reasons no longer apply.

General Information on the Legal Grounds for Data Processing on This Website

If you have consented to data processing, we process your personal data based on Art. 6(1)(a) GDPR or Art. 9(2)(a) GDPR, if special categories of data are processed under Art. 9(1) GDPR. In the case of explicit consent for the transfer of personal data to third countries, data processing also occurs based on Art. 49(1)(a) GDPR. If you have consented to the storage of cookies or access to information on your device (e.g., via device fingerprinting), data processing is additionally based on § 25(1) TDDG. Consent can be withdrawn at any time. If your data is required for contract fulfillment or to take pre-contractual measures, we process your data based on Art. 6(1)(b) GDPR. Furthermore, we process your data if it is necessary to fulfill a legal obligation based on Art. 6(1)(c) GDPR. Data processing may also occur based on our legitimate interests under Art. 6(1)(f) GDPR. The applicable legal bases for data processing are explained in the following sections of this privacy policy.

Data Protection Officer

We have appointed a Data Protection Officer.

Tobias Aldag
Zur Giesserei 19-27B
76227 Karlsruhe

Telefon: +49 174 1880 497
E-Mail: tobias.aldag@gbs.com

Note on Data Transfer to Third Countries Without Adequate Data Protection and to U.S. Companies Not Certified under the Privacy Shield

We use, among other things, tools from companies based in third countries that do not have adequate data protection laws, as well as U.S. tools whose providers are not certified under the EU-U.S. Data Privacy Framework (DPF). When these tools are active, your personal data may be transferred to and processed in these countries. Please note that in third countries with inadequate data protection laws, a level of data protection comparable to that of the EU cannot be guaranteed.

We would like to point out that the United States, as a third country, generally provides a level of data protection comparable to that of the EU. Data transfers to the U.S. are permissible if the recipient is certified under the “EU-U.S. Data Privacy Framework” (DPF) or has appropriate additional safeguards in place. Information on transfers to third countries, including the recipients of the data, can be found in this privacy policy.

Recipients of Personal Data

As part of our business operations, we collaborate with various external entities. In some cases, it is necessary to transfer personal data to these external entities. We only share personal data with external parties when it is required for the performance of a contract, when we are legally obligated to do so (e.g., sharing data with tax authorities), when we have a legitimate interest in the transfer under Art. 6(1)(f) GDPR, or when another legal basis permits the data transfer. When using data processors, we only transfer personal data of our customers based on a valid data processing agreement. In the case of joint processing, a joint processing agreement is established.

Withdrawal of Your Consent to Data Processing

Many data processing activities are only possible with your explicit consent. You can withdraw any consent you have already given at any time. The lawfulness of the data processing carried out up to the point of withdrawal remains unaffected by the withdrawal.

Right to Object to Data Collection in Special Cases and to Direct Marketing (Art. 21 GDPR)

IF THE DATA PROCESSING IS BASED ON ART. 6(1)(E) OR (F) OF THE GDPR, YOU HAVE THE RIGHT TO OBJECT AT ANY TIME, FOR REASONS ARISING FROM YOUR PARTICULAR SITUATION, TO THE PROCESSING OF YOUR PERSONAL DATA; THIS ALSO APPLIES TO PROFILING BASED ON THESE PROVISIONS. THE RELEVANT LEGAL BASIS FOR THE PROCESSING CAN BE FOUND IN THIS PRIVACY POLICY. IF YOU OBJECT, WE WILL NO LONGER PROCESS YOUR AFFECTED PERSONAL DATA UNLESS WE CAN DEMONSTRATE COMPELLING LEGITIMATE GROUNDS FOR THE PROCESSING THAT OVERRIDE YOUR INTERESTS, RIGHTS, AND FREEDOMS, OR THE PROCESSING IS NECESSARY FOR THE ESTABLISHMENT, EXERCISE, OR DEFENSE OF LEGAL CLAIMS (OBJECTION UNDER ART. 21(1) GDPR).

IF YOUR PERSONAL DATA IS PROCESSED FOR DIRECT MARKETING PURPOSES, YOU HAVE THE RIGHT TO OBJECT AT ANY TIME TO THE PROCESSING OF YOUR PERSONAL DATA FOR SUCH MARKETING; THIS ALSO APPLIES TO PROFILING TO THE EXTENT IT IS RELATED TO SUCH DIRECT MARKETING. IF YOU OBJECT, YOUR PERSONAL DATA WILL NO LONGER BE USED FOR DIRECT MARKETING PURPOSES (OBJECTION UNDER ART. 21(2) GDPR).

Right to Lodge a Complaint with the Supervisory Authority

In the event of violations of the GDPR, data subjects have the right to lodge a complaint with a supervisory authority, particularly in the member state of their habitual residence, place of work, or the location of the alleged infringement. The right to lodge a complaint is without prejudice to other administrative or judicial remedies.

Right to Data Portability

You have the right to request that data we process automatically based on your consent or in the performance of a contract be provided to you or a third party in a common, machine-readable format. If you request the direct transfer of the data to another controller, this will be done only if it is technically feasible.

Access, Correction, and Deletion

You have the right, at any time and within the scope of applicable legal provisions, to request free information about your stored personal data, its origin, recipients, and the purpose of processing, and, if applicable, the right to correction or deletion of this data. For this purpose, as well as for any other questions regarding personal data, you can contact us at any time.

Right to Restriction of Processing

You have the right to request the restriction of the processing of your personal data. You can contact us at any time to exercise this right. The right to restriction of processing applies in the following cases:

• If you dispute the accuracy of your personal data stored with us, we usually need time to verify this. During the verification period, you have the right to request the restriction of the processing of your personal data.
• If the processing of your personal data was or is unlawful, you may request the restriction of data processing instead of deletion.
• If we no longer need your personal data, but you require it for the exercise, defense, or assertion of legal claims, you have the right to request the restriction of the processing of your personal data instead of deletion.
• If you have lodged an objection under Art. 21(1) GDPR, a balancing of interests between yours and our interests must be carried out. Until it is determined whose interests outweigh the other, you have the right to request the restriction of the processing of your personal data.

If you have restricted the processing of your personal data, that data – aside from its storage – may only be processed with your consent, or for the establishment, exercise, or defense of legal claims, or to protect the rights of another natural or legal person, or for reasons of important public interest of the European Union or a member state.

SSL and TLS Encryption

This site uses SSL or TLS encryption for security reasons and to protect the transmission of confidential content, such as orders or inquiries that you send to us as the website operator. You can recognize an encrypted connection by the change in the browser’s address bar from “http://” to “https://” and by the padlock symbol in your browser’s address bar.

When SSL or TLS encryption is enabled, the data you transmit to us cannot be read by third parties.

4. Data Collection on This Website

Our websites use so-called “cookies.” Cookies are small data packets and do not harm your device. They are either stored temporarily for the duration of a session (session cookies) or permanently (permanent cookies) on your device. Session cookies are automatically deleted after your visit ends. Permanent cookies remain on your device until you delete them yourself or they are automatically deleted by your web browser.

Cookies may come from us (first-party cookies) or from third-party companies (so-called third-party cookies). Third-party cookies allow the integration of certain services from third-party companies within websites (e.g., cookies for processing payment services).

Cookies serve various functions. Many cookies are technically necessary, as certain website features would not work without them (e.g., the shopping cart function or video display). Other cookies may be used to analyze user behavior or for advertising purposes.

Cookies that are necessary for the electronic communication process, to provide specific functions requested by you (e.g., the shopping cart function), or to optimize the website (e.g., cookies for measuring web traffic) are stored based on Art. 6(1)(f) GDPR, unless another legal basis is specified. The website operator has a legitimate interest in storing necessary cookies to ensure the technical functionality and optimized delivery of their services. If consent for the storage of cookies and similar recognition technologies has been requested, the processing will occur solely based on that consent (Art. 6(1)(a) GDPR and § 25(1) TDDG); consent can be withdrawn at any time.

You can configure your browser to be notified when cookies are set and to allow cookies only on a case-by-case basis, reject cookies for specific cases or generally, and enable the automatic deletion of cookies when closing the browser. Please note that disabling cookies may limit the functionality of this website.

You can find out which cookies and services are used on this website in this privacy policy.

Consent with Borlabs Cookie

Our website uses the consent technology of Borlabs Cookie to obtain your consent for storing certain cookies in your browser or for the use of specific technologies, and to document this in compliance with data protection regulations. The provider of this technology is Borlabs GmbH, Rübenkamp 32, 22305 Hamburg (hereinafter referred to as Borlabs).

When you visit our website, a Borlabs cookie is stored in your browser, which records the consents you have given or the withdrawal of those consents. This data is not shared with the provider of Borlabs Cookie.

The collected data is stored until you request its deletion, delete the Borlabs cookie yourself, or the purpose for data storage no longer applies. Mandatory legal retention periods remain unaffected. For details on the data processing by Borlabs Cookie, please refer to https://de.borlabs.io/kb/welche-daten-speichert-borlabs-cookie/.

The use of the Borlabs Cookie Consent technology is carried out to obtain the legally required consents for the use of cookies. The legal basis for this is Art. 6(1)(c) GDPR.

Contact Form

If you send us inquiries via the contact form, the information you provide in the form, including the contact details you provide, will be stored by us for the purpose of processing the request and in case of follow-up questions. We will not share this data without your consent.

The processing of this data is based on Art. 6(1)(b) GDPR if your request is related to the fulfillment of a contract or is necessary for the execution of pre-contractual measures. In all other cases, the processing is based on our legitimate interest in effectively processing the inquiries addressed to us (Art. 6(1)(f) GDPR) or on your consent (Art. 6(1)(a) GDPR) if it was requested; consent can be withdrawn at any time.

The data you enter in the contact form will remain with us until you request its deletion, withdraw your consent for storage, or the purpose for data storage no longer applies (e.g., after your inquiry has been processed). Mandatory legal provisions – particularly retention periods – remain unaffected.

Inquiries via Email, Phone, or Fax

If you contact us via email, phone, or fax, your inquiry, including any personal data resulting from it (e.g., name, request), will be stored and processed by us for the purpose of handling your request. We will not share this data without your consent.

The processing of this data is based on Art. 6(1)(b) GDPR if your inquiry is related to the fulfillment of a contract or is necessary for the execution of pre-contractual measures. In all other cases, the processing is based on our legitimate interest in effectively processing the inquiries addressed to us (Art. 6(1)(f) GDPR) or on your consent (Art. 6(1)(a) GDPR) if it was requested; consent can be withdrawn at any time.

The data you send to us via contact inquiries will remain with us until you request its deletion, withdraw your consent for storage, or the purpose for data storage no longer applies (e.g., after your request has been processed). Mandatory legal provisions – particularly statutory retention periods – remain unaffected.

5. Analysis Tools and Advertising

Google Tag Manager

We use Google Tag Manager. The provider is Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland.

The Google Tag Manager is a tool that allows us to integrate tracking or analytics tools and other technologies on our website. The Google Tag Manager itself does not create user profiles, store cookies, or perform independent analyses. It solely serves to manage and deploy the tools integrated through it. However, the Google Tag Manager does capture your IP address, which may also be transferred to Google’s parent company in the United States.

The use of Google Tag Manager is based on Art. 6(1)(f) GDPR. The website operator has a legitimate interest in the fast and uncomplicated integration and management of various tools on their website. If consent has been obtained, the processing is based solely on Art. 6(1)(a) GDPR and § 25(1) TDDG, to the extent that the consent includes the storage of cookies or access to information on the user’s device (e.g., device fingerprinting) as defined by the TDDG. Consent can be withdrawn at any time.

Google Analytics

This website uses features of the web analytics service Google Analytics. The provider is Google Ireland Limited (“Google”), Gordon House, Barrow Street, Dublin 4, Ireland.

Google Analytics allows the website operator to analyze the behavior of website visitors. The website operator receives various usage data, such as page views, duration of visit, operating systems used, and the origin of the user. These data are attributed to the respective device of the user. However, no assignment to a user ID is made.

Additionally, with Google Analytics, we can track your mouse movements, scrolling actions, and clicks. Google Analytics also uses various modeling approaches to supplement the collected data and employs machine learning technologies in data analysis.

Google Analytics uses technologies that enable the recognition of users for the purpose of analyzing user behavior (e.g., cookies or device fingerprinting). The information collected by Google about the use of this website is typically transferred to a Google server in the USA and stored there.

The use of this service is based on your consent according to Art. 6(1)(a) GDPR and § 25(1) TDDG. You can withdraw your consent at any time.

Die Datenübertragung in die USA wird auf die Standardvertragsklauseln der EU-Kommission gestützt. Details finden Sie hier: https://privacy.google.com/businesses/controllerterms/mccs/.

IP Anonymization

The Google Analytics IP anonymization is enabled. This ensures that your IP address is shortened by Google within member states of the European Union or in other contracting states of the Agreement on the European Economic Area before it is transmitted to the USA. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there. On behalf of the operator of this website, Google will use this information to evaluate your use of the website, to compile reports on website activity, and to provide other services related to website and internet usage to the website operator. The IP address transmitted by your browser within the scope of Google Analytics will not be merged with other data from Google.

Browser Plugin

You can prevent the collection and processing of your data by Google by downloading and installing the browser plugin available at the following link: https://tools.google.com/dlpage/gaoptout?hl=en.

Data Processing Agreement

Google Ads

Google Ads allows us to display ads in the Google search engine or on third-party websites when users enter specific search terms in Google (keyword targeting). Additionally, targeted ads can be shown based on the user data available to Google (e.g., location data and interests) (audience targeting). As the website operator, we can analyze this data quantitatively, for example, by examining which search terms triggered the display of our ads and how many ads led to corresponding clicks.

The use of this service is based on your consent according to Art. 6(1)(a) GDPR and § 25(1) TDDG. You can withdraw your consent at any time.

The data transfer to the USA is based on the standard contractual clauses of the EU Commission. For details, please refer to: https://policies.google.com/privacy/frameworks and https://business.safety.google/controllerterms/.

The company is certified under the “EU-U.S. Data Privacy Framework” (DPF). The DPF is an agreement between the European Union and the United States that ensures compliance with European data protection standards for data processing in the U.S. Any company certified under the DPF commits to adhering to these data protection standards. For more information, you can refer to the provider at the following link: https://www.dataprivacyframework.gov/participant/5780.

Google Ads Remarketing

This website uses the features of Google Ads Remarketing. The provider is Google Ireland Limited (“Google”), Gordon House, Barrow Street, Dublin 4, Ireland.

With Google Ads Remarketing, we can assign people who interact with our online offerings to specific target groups, and then show them interest-based ads within the Google Ads network (remarketing or retargeting).

Additionally, the advertising audiences created with Google Ads Remarketing can be linked with Google’s cross-device features. This allows interest-based, personalized advertisements, which were tailored to your previous usage and browsing behavior on one device (e.g., mobile phone), to also be shown on another of your devices (e.g., tablet or PC).

If you have a Google account, you can opt out of personalized advertising at the following link: https://adssettings.google.com/anonymous?hl=de.

The use of this service is based on your consent according to Art. 6(1)(a) GDPR and § 25(1) TDDG. You can withdraw your consent at any time.

The company is certified under the “EU-U.S. Data Privacy Framework” (DPF). The DPF is an agreement between the European Union and the United States designed to ensure compliance with European data protection standards for data processing in the U.S. Any company certified under the DPF commits to adhering to these data protection standards. For more information, you can refer to the provider at the following link: https://www.dataprivacyframework.gov/participant/5780.

Audience Building with Customer Matching

For audience building, we use Google Ads Remarketing’s customer matching feature. In this process, we provide certain customer data (e.g., email addresses) from our customer lists to Google. If the relevant customers are Google users and logged into their Google account, they will see relevant ads within the Google network (e.g., on YouTube, Gmail, or in the search engine).

Google Conversion-Tracking

This website uses Google Conversion Tracking. The provider is Google Ireland Limited (“Google”), Gordon House, Barrow Street, Dublin 4, Ireland.

The use of this service is based on your consent according to Art. 6(1)(a) GDPR and § 25(1) TDDG. You can withdraw your consent at any time.

For more information on Google Conversion Tracking, please refer to Google’s privacy policy: https://policies.google.com/privacy?hl=de.

The company is certified under the “EU-U.S. Data Privacy Framework” (DPF). The DPF is an agreement between the European Union and the United States designed to ensure compliance with European data protection standards for data processing in the U.S. Any company certified under the DPF commits to adhering to these data protection standards. For more information, you can refer to the provider at the following link: https://www.dataprivacyframework.gov/participant/5780.

6. Newsletter

Newsletter Data

If you would like to receive the newsletter offered on the website, we require your email address as well as information that allows us to verify that you are the owner of the provided email address and that you consent to receiving the newsletter. No additional data will be collected, or only on a voluntary basis. For the distribution of the newsletter, we use newsletter service providers, which are described below.

Brevo

This website uses Brevo (formerly Sendinblue) for sending newsletters. The provider is Sendinblue GmbH, Köpenicker Straße 126, 10179 Berlin, Germany.

Brevo is a service that helps organize and analyze the sending of newsletters, among other things. The data you enter for the purpose of subscribing to the newsletter will be stored on the servers of Sendinblue GmbH in Germany.

Data Analysis by Brevo

With the help of Brevo, we are able to analyze our newsletter campaigns. For example, we can see whether a newsletter message was opened and which links were clicked. This allows us, among other things, to identify which links were clicked the most.

Additionally, we can track whether certain predefined actions were performed after opening or clicking (conversion rate). For example, we can see if you made a purchase after clicking on a link in the newsletter.

Brevo also allows us to segment newsletter recipients into various categories (“clustering”). For example, we can categorize recipients based on age, gender, or location. This enables us to better tailor the newsletters to specific target audiences.

If you do not wish to have your data analyzed by Brevo, you must unsubscribe from the newsletter. We provide a link to unsubscribe in each newsletter message.

For detailed information about the features of Brevo, please refer to the following link: https://www.brevo.com/de/newsletter-software/.

Legal Basis

The data processing is based on your consent (Art. 6(1)(a) GDPR). You can withdraw this consent at any time. The lawfulness of the data processing that has already taken place remains unaffected by the withdrawal.

Storage Duration

After you unsubscribe from the newsletter distribution list, your email address may be stored in a blacklist by us or the newsletter service provider, if necessary to prevent future mailings. The data in the blacklist will only be used for this purpose and will not be merged with other data. This serves both your interest and our interest in complying with legal requirements for newsletter distribution (legitimate interest under Art. 6(1)(f) GDPR). The storage in the blacklist is not time-limited. You can object to the storage if your interests outweigh our legitimate interest.

For more information, please refer to Brevo’s privacy policy at: https://www.brevo.com/de/datenschutz-uebersicht/ sowie https://www.brevo.com/de/legal/privacypolicy/.

Order processing

We have concluded a data processing agreement (DPA) for the use of the above-mentioned service. This is a legally required contract under data protection law, ensuring that the service processes the personal data of our website visitors only in accordance with our instructions and in compliance with the GDPR.

7. Plugins and tools

Google Fonts (local hosting)

This website uses so-called Google Fonts, provided by Google, for uniform font display. The Google Fonts are installed locally, and no connection to Google’s servers is established.

Font Awesome (local hosting)

This website uses Font Awesome for uniform font display. Font Awesome is installed locally, and no connection to servers of Fonticons, Inc. is established.

For more information about Font Awesome, please refer to the Font Awesome privacy policy at: https://fontawesome.com/privacy.

Google Maps

This website uses the Google Maps map service. The provider is Google Ireland Limited (“Google”), Gordon House, Barrow Street, Dublin 4, Ireland. This service allows us to integrate map content on our website.

The use of Google Maps is in the interest of providing an attractive presentation of our online offerings and to make it easy to locate the places mentioned on our website. This constitutes a legitimate interest pursuant to Art. 6(1)(f) GDPR. If consent has been requested, processing is carried out exclusively based on Art. 6(1)(a) GDPR and § 25(1) TDDDG, insofar as the consent includes the storage of cookies or access to information on the user’s device (e.g., device fingerprinting) within the meaning of the TDDDG. Consent can be revoked at any time.

For more information on how user data is handled, please refer to Google’s privacy policy: https://policies.google.com/privacy?hl=de.

The company is certified under the “EU-U.S. Data Privacy Framework” (DPF). The DPF is an agreement between the European Union and the United States intended to ensure compliance with European data protection standards for data processing in the U.S. Each company certified under the DPF commits to complying with these data protection standards. For more information, visit the provider’s page at: https://www.dataprivacyframework.gov/participant/5780.

Google reCAPTCHA

We use “Google reCAPTCHA” (hereinafter “reCAPTCHA”) on this website. The provider is Google Ireland Limited (“Google”), Gordon House, Barrow Street, Dublin 4, Ireland.

The reCAPTCHA analyses run entirely in the background. Website visitors are not informed that an analysis is taking place.

The storage and analysis of data are based on Art. 6(1)(f) GDPR. The website operator has a legitimate interest in protecting its web offerings from abusive automated access and SPAM. If consent has been obtained, processing is based solely on Art. 6(1)(a) GDPR and § 25(1) TDDDG, insofar as the consent includes the storage of cookies or access to information on the user’s device (e.g., device fingerprinting) under the TDDDG. Consent can be revoked at any time.

For more information on Google reCAPTCHA, please refer to Google’s privacy policy and terms of use at the following links: https://policies.google.com/privacy?hl=en and https://policies.google.com/terms?hl=de.

The company is certified under the “EU-U.S. Data Privacy Framework” (DPF). The DPF is an agreement between the European Union and the United States intended to ensure compliance with European data protection standards for data processing in the U.S. Each company certified under the DPF commits to complying with these data protection standards. For more information, visit the provider’s page at: https://www.dataprivacyframework.gov/participant/5780.

8. eCommerce and payment providers

Processing of customer and contract data

We collect, process, and use personal customer and contract data for establishing, defining, and modifying our contractual relationships. Personal data regarding the use of this website (usage data) is collected, processed, and used only to the extent necessary to enable the user to utilize the service or for billing purposes. The legal basis for this is Art. 6(1)(b) GDPR.

Collected customer data is deleted after completion of the order or termination of the business relationship and expiration of any applicable legal retention periods. Legal retention periods remain unaffected.

9. Audio and video conferences

Data processing

To communicate with our customers, we use, among other things, online conference tools. The specific tools we use are listed below. If you communicate with us via video or audio conference over the internet, your personal data will be collected and processed by us and the provider of the respective conference tool.

The conference tools collect all data you provide or use to access the tools (e.g., email address and/or phone number). They also process the duration of the conference, start and end times, number of participants, and other “context information” related to the communication process (metadata).

The provider of the tool also processes all technical data required for conducting online communication. This includes, in particular, IP addresses, MAC addresses, device IDs, device type, operating system type and version, client version, camera type, microphone or speaker, and the type of connection.

If content is exchanged, uploaded, or otherwise shared within the tool, it is also stored on the servers of the tool providers. Such content includes, in particular, cloud recordings, chat/instant messages, voicemails, uploaded photos and videos, files, whiteboards, and other information shared during use of the service.

Please note that we do not have full control over the data processing procedures of the tools used. Our options are largely determined by the policies of the respective providers. For further information on data processing by the conference tools, please refer to the privacy policies of the respective tools listed below.

Purpose and legal bases

The conference tools are used to communicate with prospective or existing contractual partners or to offer certain services to our customers (Art. 6(1)(b) GDPR). Additionally, their use serves to generally simplify and accelerate communication with us or our company (legitimate interest pursuant to Art. 6(1)(f) GDPR). Where consent has been requested, the use of the respective tools is based on that consent; consent can be revoked at any time with effect for the future.

Storage duration

Data collected directly by us via video and conference tools will be deleted from our systems once you request deletion, revoke your consent to storage, or the purpose for data storage no longer applies. Stored cookies remain on your device until you delete them. Mandatory legal retention periods remain unaffected.

We have no influence on the storage duration of your data stored by the operators of the conference tools for their own purposes. For details, please refer directly to the respective operators of the conference tools.

Conference tools used

We use the following conference tools:

GoToMeeting

We use GoToMeeting. The provider is LogMeIn, Inc., 320 Summer Street, Boston, MA 02210, USA. For details on data processing, please refer to GoToMeeting’s privacy policy: https://www.logmeininc.com/de/legal/privacy.

DData transfer to the USA is based on the EU Commission’s Standard Contractual Clauses. Details can be found here: https://logmeincdn.azureedge.net/legal/lmi-customer-dpa-2020v1-de.pdf.

Order processing

Microsoft Teams

The company is certified under the “EU-U.S. Data Privacy Framework” (DPF). The DPF is an agreement between the European Union and the United States intended to ensure compliance with European data protection standards for data processing in the U.S. Each company certified under the DPF commits to complying with these data protection standards. For more information, visit the provider’s page at: https://www.dataprivacyframework.gov/participant/6474.

Order processing

We have concluded a data processing agreement (DPA) for the use of the above-mentioned service. This legally required contract ensures that personal data of our website visitors is processed only according to our instructions and in compliance with the GDPR.