Be on the safe side
with GBS Solutions

Support

At GBS, we know that a solution is only as good as its support. This is why we provide comprehensive, professional support services that assure you of having made the right decision after your purchase.

Our competent specialists lend their assistance with practical support and consultations.

Our multilevel support services can be reached via phone, email and our website. If you have a current maintenance agreement, we are happy to help.

If you do not have a current maintenance agreement, our sales team would be happy to speak with you to address your needs.

Latest support information

Problem:

The AvPack license for the unpacker had expired on the GBS update servers.

Solution:

The AvPack was replaced on the GBS update servers and is now working properly again.

The iQ.Suite will now automatically download the new AvPack.

 

If the automatic download cannot download the new avpack.key, for example because the proxy connection does not work or an older iQ.Suite version does not yet carry out an automatic update, then you have to intervene manually.

 

Please download the avpack.key file directly:

https://updater.gbs.com/keys/avpack.key

 

iQ.Suite Microsoft:

Copy the avpack.key file to the …\iQ.Suite\bin directory

and then restart the iQ.Suite service.

 

iQ.Suite Domino:

Stop the tm_grab and td_grab server tasks (Domino Console: tell tm_grab quit and tell td_grab quit)

 

In the directory ..\Domino\iQSuite\unpacker\

a.) Delete the tk_unpack2_UPD.checkedstamp.log file

b.) Copy the avpack.key into this directory

 

Reload the td_grab and tm_grab server tasks (Domino Console: load tm_grab / load td_grab)

Further action plan:

The internal process for updating third party licenses on the GBS update servers was analyzed. An optimization of the process was discussed and should be implemented promptly.

We will implement validation of all license information in the GBS update servers, with GBS internal monitoring function. The license files are renewed annually and are valid for 4 years.

Note

Due to the switch to a new server for pattern and engine updates, the IP address for updater.gbs.com will change from 217.160.178.186 to 212.227.193.175 on Wednesday, 12. April 2023. Action is only required if you use a rule based on the IP address instead of the URI for updater.gbs.com in your firewall.

Note

Microsoft has discontinued the use of Azure Active Directory Graph on June 30, 2022.
As of iQ.Suite Microsoft 20.1 Azure AD Graph in iQ.Suite will be completely converted to Microsoft Graph.

Note

The download URL for pattern and engine updates has changed for the Avira Scan Engine. The new URL is: http://updater.gbs.com/savapi64.

Note

The Microsoft Access Database Engine (AccessDatabaseEngine_X64.exe) is installed in the iQ.Suite Setup. If an error occurs during the installation and the database engine is not installed correctly, it is possible to install this engine separately afterwards.

Solution

Microsoft Access Database Engine

Download the installation file from the following link:
https://www.microsoft.com/en-us/download/details.aspx?id=13255
Please download the 64-bit version.

For installation: Open a Windows command prompt or PowerShell, change to the folder in which the setup is saved and start the setup with the following command line:
AccessDatabaseEngine_X64.exe /quiet

iQ.Suite for Microsoft/SMTP uses the SMTP Server of the Windows Server operating system as email server. To manage the SMTP Server, the Management Console of the Internet Information Services (IIS) 6.0 is used. If using Windows Server 2022, the IIS 6.0 Management Console may crash in certain cases. For this reason, we cannot support iQ.Suite on Windows Server 2022 even though iQ.Suite itself runs on Windows Server 2022

Hotline iQ.Suite, GBS Workflow Manager, CRM & Permessa

Monday to Friday: 8:00 a.m. to 6:00 p.m. (CET)
  +49 1806 490111
  hotline@gbs.com

FEATURE REQUEST

Teamviewer Quick Support

Here you will find our free Quicksupport module with which we can help you in case of support.

Teamviewer

New versions and updates

Registered users can download updates of our products in the Download section